For Hire
What others have to say...
“Sharron's ability to professionally deal with clients is unmatched. She has a knack for understanding what a customer is trying to say - even when that individual may not fully understand their own issue. She is a superior motivator. A delight to work with!”
Heather Switall, Sales, HelpSTAR.com
Participative management professional, results-focused, entrepreneurial and practical. Progressive leadership experiences in the areas of Marketing, Operations, and Customer Care have created a passion for surpassing financial and service objectives.
Core competencies include:
Core competencies include:
- Marketing and e-commerce, copy writing, social media management, SEO and website development
- Daily operations management, business operations
- Product development and launch
- Customer lifecycle and call center management
- Budgetary responsibility up to $3MM
- Personnel management up to 15 direct reports
- Project planning and execution
- Vendor sourcing and negotiation
Executive Summary
Professional Experience
OPERATIONS MANAGER| Slimband Inc. | 02.10 to 08.10
6-month contract to develop a cohesive operations and post-operative support program for Canada's largest laparoscopic band surgery center, overseeing 15 direct reports, 3000+ patients.
Development of all post-op resources, including call center, nurses, dieticians, patient coordinators, IT, and reception, executed live/ remote support events.
Performed HR functions, including hiring, training, benefits management, and terminations.
Key Achievements
DIRECTOR OF OPERATIONS & MARKETING|Simply Audiobooks Inc. | 01.08 to 09.09
Daily operations, customer acquisition, and customer satisfaction for the "Netflix of Audiobooks", overseeing 5 direct/20 indirect reports, 250,000+ customers.
Strategic and tactical responsibility for advertising, promotions, and communications for a primarily e-commerce rental and sales business.
Managed 3 remote distribution centers (US & Canada), worked closely with shipping management vendors including Canada Post, Pitney Bowes, and United States Postal Service, annual budget of over $3 million.
Oversaw 2 retail locations (GTA), with revenues of $500,000+
Key Achievements
MANAGER OF MEMBER SERVICES| Simply Audiobooks Inc. |02.05 to 01.08
Key Achievements
TECHNICAL SUPPORT| Help Desk Technology Inc. |01.04 to 02.05
Front line technical support and dispatching of work orders for a customer base of 1,200 companies
BUSINESS DEVELOPMENT ASSOCIATE| Sheridan College | 04.02 to 01.04
Frontline fundraising, donor gratitude programs, mail solicitations, and alumni events.
STORE MANAGER| Suzy Shier Inc. | 01.99 to 09.00
Store management including staffing, inventory control and budget.
6-month contract to develop a cohesive operations and post-operative support program for Canada's largest laparoscopic band surgery center, overseeing 15 direct reports, 3000+ patients.
Development of all post-op resources, including call center, nurses, dieticians, patient coordinators, IT, and reception, executed live/ remote support events.
Performed HR functions, including hiring, training, benefits management, and terminations.
Key Achievements
- Executed roll out of new VoIP telephony solution and development of post-op customer care management program in Salesforce
- Opened 3 new satellite office locations in the GTA
- Implemented HR management, including creating new Employee Handbook, vacation policies and procedures, training programs, etc.
DIRECTOR OF OPERATIONS & MARKETING|Simply Audiobooks Inc. | 01.08 to 09.09
Daily operations, customer acquisition, and customer satisfaction for the "Netflix of Audiobooks", overseeing 5 direct/20 indirect reports, 250,000+ customers.
Strategic and tactical responsibility for advertising, promotions, and communications for a primarily e-commerce rental and sales business.
Managed 3 remote distribution centers (US & Canada), worked closely with shipping management vendors including Canada Post, Pitney Bowes, and United States Postal Service, annual budget of over $3 million.
Oversaw 2 retail locations (GTA), with revenues of $500,000+
Key Achievements
- Developed new purchasing algorithms, reducing inventory acquisition budget by $120,000 annually
- Developed and implemented packaging changes resulting in savings of $100,000 annually.
- Developed upselling/cross-selling campaigns which increased average lifetime value by over 14%.
- Overhaul of company e-commerce websites, including SEO, SEM/PPC, affiliate and channel partner programs and social media/Web 2.0 elements (blog, facebook, twitter)
MANAGER OF MEMBER SERVICES| Simply Audiobooks Inc. |02.05 to 01.08
Key Achievements
- Built call center and billing system for over 20,000 customers in 3 countries (US, CAN, UK).
- Developed statistical measurements for quality management, saving the company over $60,000 annually.
TECHNICAL SUPPORT| Help Desk Technology Inc. |01.04 to 02.05
Front line technical support and dispatching of work orders for a customer base of 1,200 companies
BUSINESS DEVELOPMENT ASSOCIATE| Sheridan College | 04.02 to 01.04
Frontline fundraising, donor gratitude programs, mail solicitations, and alumni events.
STORE MANAGER| Suzy Shier Inc. | 01.99 to 09.00
Store management including staffing, inventory control and budget.
Educational Background
WSIB Health and Safety Certification (Management Rep) | 2008
TELCOMMUNICATIONS TECHNOLOGY | Sheridan College | 2000 to 2004
B.A. THEATRE ARTS | Queens University | 1997 to 1998
“Sharron is an excellent data-driven project manager. She took on many projects beyond her area of expertise at Simply Audiobooks and excelled. In addition to her strong analysis skill set is her commitment to deliver good work. She was consistently committed to giving her best and it clearly showed. I would strongly recommend."
Sean Neville, President & CEO, Simply Audiobooks Inc.
Sean Neville, President & CEO, Simply Audiobooks Inc.
“Sharron's analytical abilities along with her attention to detail made her the type of worker that could be counted on in any situation. Sharron's knowledge, attitude, and communication skills made everyone on the team stronger. Sharron was a mentor to newer staff. It would be a privilege to work with Sharron again in the future.”
Casey Witham, Senior Manager, HelpSTAR.com
Casey Witham, Senior Manager, HelpSTAR.com
“Sharron is an extremely talented executive with a true passion for what she does. Working in a small organization I was able to interact with Sharron daily and see her dedication. In addition to her profound knowledge, she was also remarkable as a colleague; known for her forthright and humorous manner and her fair dealings. I feel very fortunate to have had the opportunity to work with her.”
Lisa Borg, Vice President, Marketing, Slimband Inc.
sharronlisajones@gmail.com | Ph: 289.828.3228 | www.sharronjones.com
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